by Mary Marshall, CEO Coach
As a leader, you are always being watched. What you say, what you do, your reactions, your comments, your behavior, everything. Inadvertently passing someone without a “hello” or acknowledgment of their existence could be viewed as a slight by the receiver. Even though that was not remotely the intent.
When I’m working with leaders, they are often surprised when I bring this up. In their minds, people should be able to know what they meant or what they were thinking. It’s just common sense, right? It might be common sense, but we can’t be in the minds of the people we meet or work with every day. We don’t know their frame of mind, what fears or doubts they have, what happened before they arrived at work. What would be “common sense” in a neutral setting, might be anything but given the baggage, everyone shows up at the office with.
Good leaders know that it’s up to them as the leader to be aware of and modify their own behavior given the circumstances, not the other way around. Smiles, frowns, jokes, hurriedness, tone of voice, words, etc. are ALL evaluated for what they might mean to the person on the receiving end. And usually, these interpretations are wrong, but they now create a new narrative about what the leader meant or wanted done. Some leaders feel like it’s a sign of strength to “leave them guessing.” It’s not. It’s a sign of a need for control. Some leaders never clean up their messes – intentionally or unintentionally – and either way, it creates chaos in the workplace and ultimately distracts from the goals.
Continue reading on Mary Marshall’s website…